Frequently Asked Questions
What is the delivery time?
Delivery within the UK usually takes 7–15 business days, depending on your location.
Once your order is dispatched, you will receive a tracking link by email.
How can I track my order?
As soon as your order ships, a tracking number will be sent to your email.
You can follow the shipment directly through the tracking link provided.
What is your return or exchange policy?
You have 15 days from the delivery date to request a return or exchange for unused items.
Simply contact our support team with your order number and we will guide you through the process.
Do VARNOX products come with a warranty?
Yes. All VARNOX watches include a 2-month warranty covering manufacturing defects.
This warranty does not cover damage caused by misuse, accidents, or normal wear.
Are VARNOX watches suitable for daily use?
Absolutely. Our watches are designed for everyday wear, combining durability,
precision and timeless style.
Can I shower or swim while wearing the watch?
Most VARNOX watches are water-resistant. However, we recommend avoiding hot water,
saunas and prolonged water exposure to preserve the finish and seals.
Do your products cause skin irritation?
Our watches are crafted from high-quality stainless steel, suitable for most skin types.
If you have extreme metal sensitivity, please contact us before purchasing.
What payment methods do you accept?
We accept credit and debit cards, PayPal, Google Pay, and other secure payment options
available at checkout for UK customers.
Can I cancel or change my order after placing it?
Yes — as long as the order has not yet been dispatched.
Please contact us as soon as possible with your order number.
What if my order arrives damaged or incorrect?
If your order arrives damaged or incorrect, contact us within 7 days of delivery.
We will resolve the issue promptly with a replacement or refund.
Do you ship outside the UK?
Currently, VARNOX focuses on UK deliveries.
For international enquiries, please contact our support team.
How can I contact VARNOX support?
You can reach our support team at contact@varnox.com.
We aim to respond as quickly as possible during business hours.
